Rollero Privacy Policy

At Rollero Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Rollero Privacy Policy explains how we collect, use, store and safeguard your information when you visit rollero.com, register an account, or use any of our services. Rollero Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), and licensed under E-gaming licence No. 0000064 issued by the Tobique Gaming Commission. By using our casino Rollero site, you agree to the practices described below.

Information We Collect

When you create an account with us or use our services, we collect several categories of information to verify your identity, process transactions and provide a secure Rollero online casino experience.

Personal Information

• We collect your full legal name, date of birth, residential address and e-mail address at registration
• We record payment details when you deposit or withdraw funds through any supported method
• We may request government-issued identification documents as part of our KYC verification process, including video verification where documents are not submitted in Latin or Cyrillic script
• We store phone numbers used for account verification and, where required, verification calls

Technical and Usage Information

• We automatically collect your IP address, device type, browser information and operating system
• We track gameplay activity, deposit and withdrawal history, and bonus usage across our platform
• We log login timestamps and session data whenever you use Rollero casino login credentials
• We use this information to detect duplicate accounts sharing the same household, IP address or device

How We Use Your Information

We use the data we collect to operate, maintain and improve our services. This includes processing deposits and withdrawals, verifying your identity, preventing fraud, and ensuring compliance with our licensing obligations. We also use your information to communicate with you about your account, respond to support requests, and deliver promotional content such as a Rollero bonus code, a Rollero no deposit bonus code, or updates about our Rollero casino bonus offers, where you have not opted out of marketing communications.

We rely on your data to enforce our restricted markets policy. Since Rollero casino online services are unavailable to residents of certain jurisdictions, we may use your registration and technical information to confirm your eligibility to play. We may also use this information to apply special conditions to accounts in permitted markets, such as excluding Swedish players from bonuses, promotions and loyalty point exchanges.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise returning visitors, remember your preferences, and analyse how our Rollero casino site is used. Cookies help us keep you logged in, tailor content to your interests, and measure the effectiveness of our marketing campaigns, including promotions advertised through the Rooster Partners affiliate programme. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform, including the Rollero casino app and mobile browser experience.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with:

• Payment processors, including Tronabriz Limited, which processes Paysafe transactions on our behalf
• Identity verification and fraud-prevention providers required for KYC compliance
• Regulatory authorities, including the Tobique Gaming Commission, where legally required
• Our independent alternative dispute resolution partner, EGIS, in the event of an unresolved complaint
• Affiliate partners operating under the Rooster Partners brand, solely for the purpose of tracking referrals and commissions
• Service providers who support our technical infrastructure, customer support and marketing operations

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. All sensitive data, including payment information, is encrypted during transmission. While we work continuously to safeguard your data, we cannot guarantee absolute security, and we encourage you to use strong, unique ZkAT2UEMc&HVX6S5s when accessing your Rollero casino online account.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and anti-fraud obligations. Dormant accounts with no login or gameplay activity for 12 consecutive months may be subject to maintenance fees as described in our Terms and Conditions, but the retention of underlying account data continues in accordance with applicable law and licensing requirements.

International Data Transfers

As we serve players across multiple regions, including Canada, Australia, New Zealand, Germany, Norway, Italy, French-speaking Canada, Arabic-speaking markets and South Africa, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer maintains a level of protection consistent with this Rollero Privacy Policy.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Withdraw consent to marketing communications at any time
• Lodge a complaint with a relevant supervisory authority or with our ADR partner, EGIS, at disputes@egis-adr.com

To exercise any of these rights, you may contact our support team, and we will respond within a reasonable timeframe.

Marketing Communications

If you have opted in, we may send you information about new promotions, seasonal campaigns, and offers such as a Rollero no deposit bonus, reload promotions, or free spins available across our game library. You can unsubscribe from marketing e-mails at any time using the link provided in each message or by contacting our support team directly.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Rollero Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Rollero Privacy Policy or how we handle your personal data, please contact our support team at support@rollero.com. VIP Club members may also reach our dedicated team at vip@rollero.com. For unresolved disputes, our independent ADR partner EGIS can be contacted at disputes@egis-adr.com or through https://egis.io/.