Rollero Terms and Conditions

Welcome to Rollero. These Terms and Conditions govern your use of the Rollero online casino, including our website, mobile browser platform and downloadable app. By creating an account or placing a bet with us, you agree to be bound by these terms in full. We recommend reading this document carefully before you register, and we encourage every player who consults a Rollero casino review elsewhere online to treat this page as the definitive source of our rules.

1. Who We Are

Rollero is operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Our company name and registration details appear in the footer of every page of casino Rollero and are referenced throughout this clause 1.1. Certain Paysafecard transactions on our site are processed by Tronabriz Limited on our behalf, and our affiliate programme is operated under the Rooster Partners brand. When you use our services, you acknowledge that these entities may process transactions and marketing relationships connected to your Rollero casino login.

2. Our Licence and Dispute Resolution

We hold e-gaming licence No. 0000064, issued by the Tobique Gaming Commission, and we operate our online casino in accordance with its regulations. All disputes arising from your use of Rollero online casino are resolved exclusively by arbitration in Costa Rica. We also cooperate with EGIS, an independent alternative dispute resolution body operating under Tobique Gaming Commission regulations, which you may contact at https://egis.io/ or disputes@egis-adr.com should you wish to escalate an unresolved complaint. These Terms and Conditions were last updated on 22.04.2026, and our separate Bonus Policy was last updated on 28.02.2024.

3. Eligibility and Registration

To open an account with us, you must provide your date of birth, full legal name, residential address and a valid e-mail address. We permit only one account per person, and accounts sharing a residential address, household, IP address or device are treated by us as duplicates and will be forfeited. English is the official language of our website and prevails over any translated version of these terms, including our Bonus Policy. Our site is available in nine locales through the language switcher: English, English-CA, English-AU, English-NZ, Deutsch, Norsk, Italiano, Français-CA and Arabic.

Restricted Territories

We do not permit real-money play from a long list of countries and regions, including Afghanistan, Belarus, Belgium, Brazil, Bulgaria, China, Cuba, Cyprus, Estonia, Greece, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States and several further jurisdictions listed in full within our compliance documentation. Players who breach this restriction are not entitled to refunds or withdrawals. We also welcome players from Sweden to register, but under our rules Swedish players are excluded from all bonuses, promotions, VIP programmes and loyalty point exchanges. A further list of countries is barred from claiming any Rollero no deposit bonus or Rollero casino no deposit bonus codes, and certain games may be blocked entirely for players from specific regions due to provider-level restrictions from NetEnt, Play'n GO, Pragmatic Play and Amatic.

4. Deposits, Withdrawals and Currencies

We accept EUR, USD, AUD, CAD, NZD, NOK and ZAR, along with BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA and TRX. Our internal operating currency is EUR, and cryptocurrency transactions are converted using real-time rates via Coinbase Converter at the moment of your transaction. Our minimum deposit is €20 or the local equivalent across every payment method, and our minimum withdrawal is likewise €20 or its equivalent. All deposits and withdrawals processed through our cashier are fee-free. Deposits must originate from a payment account registered in your own name; where we identify a third-party deposit, we confiscate the associated winnings and return the deposit to its rightful owner. Before playing with Bitcoin, you must submit valid photo identification, and we keep deposits and bets blocked until that verification is complete.

We process withdrawal requests within 72 hours of approval, though actual payout timing depends on your chosen method and verification status. E-wallets, Interac, iDebit and cryptocurrency payouts are typically instant, card payouts take one to three days, and bank transfers take five to seven days. We may verify your identity, including a phone call to the number on file, before releasing any withdrawal. If we cannot reach you within two weeks of your withdrawal request, we lock the account and cancel the withdrawal. Our daily, weekly and monthly withdrawal limits vary by currency, though progressive jackpot wins are always paid in full and do not count toward these limits.

5. Bonuses and Promotions

Every Rollero bonus, including our Welcome Package, Tuesday Reload, Thursday Boost, Friday Fortune and Sunday Funday offers, is governed by our separate Bonus Policy, which forms part of these Terms and Conditions. To activate a bonus you may need a Rollero bonus code or Rollero casino promo code, and only one bonus can be active on your account at any time. Bonus funds and free spins must be wagered 40 times before withdrawal, and deposit-related bonuses do not stack with one another. We apply a maximum bet limit while wagering, and breaching it forfeits any winnings generated from the bonus. Where we offer a Rollero no deposit bonus code, winnings from such an offer are capped, and full account verification plus a minimum deposit are required before we release those funds. We limit all promotional offers to one per person, account, family, household, address, e-mail, card number, IP address and shared-computer environment.

6. Games and Fair Play

Casino Rollero features more than 15,000 games from around 149 studios, including Pragmatic Play, BGaming, Hacksaw Gaming, NetEnt, Play'n GO and Evolution. Our library covers slots, jackpots, Megaways titles, live blackjack, live roulette, baccarat and game shows. We do not operate a no-account casino model, and every player must complete registration before accessing our slots or live tables. Progressive jackpot slots are excluded from play while a bonus is active. We reserve the right to void any winnings obtained through the use of a VPN or other tool intended to bypass our geographic restrictions, as such conduct is strictly prohibited when using our services.

7. Account Security and Responsible Use

You are responsible for keeping your Rollero casino login credentials confidential and for all activity conducted through your account. We may suspend or close accounts that we reasonably believe are being used fraudulently, in breach of these terms, or to circumvent our territorial restrictions. Dormant accounts, meaning accounts with no login or gameplay for twelve consecutive months, are charged €20 per month or the remaining balance if smaller. We encourage every player to review our Responsible Gaming policy for tools and support relating to safer play.

8. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes, new features, or adjustments to our promotional structure. We recommend that returning players revisit this page periodically, particularly before relying on information found in an external Rollero casino reviews article, since our own published terms always take precedence. Continued use of our online casino after any update constitutes your acceptance of the revised terms.

9. Contact Us

If you have questions about these Terms and Conditions, our bonus rules, or your account, our support team is available 24/7 via live chat, or by e-mail at support@rollero.com. VIP members may reach our dedicated team at vip@rollero.com or via WhatsApp. We are committed to resolving your concerns promptly and fairly, in line with the licence and dispute resolution framework described above.